Security Scotland staff recently attended our first Deaf Awareness session delivered by the British Sign Language to help staff interact with Deaf people while on shift at events, retail outlets & licensed premises.
Within the security industry, our people interact with members of the public on a daily basis and may also have to deal with incidents around both public safety such as a terror attack, fire or bomb warning, so this was a very worthwhile awareness session.
The training was delivered by a Culturally Deaf Teacher using British Sign Language (BSL) which included an Interpreter for the duration of the training.
The staff were taught signs for security & stewarding, how to direct a Deaf person to different areas, toilets, first aid, fire & evacuation points etc. The session also incorporated some basic first-aid signs such as “have you taken drugs” / “where does it hurt” / lie still the ambulance is coming” etc.
The feedback from all our staff who attended the session was excellent.